Privacy Policy
This Privacy Policy explains what information WritAssure (Amado Hernandez, doing business as WritAssure) collects when you use writassure.com and WritAssure's document builders, and how we use it. Our short version: we collect as little as possible, and the details you enter into our builders never reach us.
1. Information you enter into our builders
Our builders, including the WISP Builder, run entirely in your web browser. Your answers (firm details, staff names, systems, contacts) are processed on your own device and are not sent to us. Your browser may keep a copy in its local storage so you can resume later, and you can save an answers file to your computer for next year's review. You can clear the browser copy at any time by clearing your browser's site data.
2. Information we do collect
- Purchase information. When you buy, our reseller Paddle (Paddle.com Market Limited and its affiliates) collects your name, email address, billing address and payment details as Merchant of Record. Paddle shares with us your name, email, country, plan and transaction records; we never receive your full card number. Paddle's use of your information is governed by its own privacy policy at paddle.com.
- Email. We use your email address to deliver access to the tools you buy, send receipts and renewal notices, send your annual review reminder, and answer your support requests. We send occasional product updates only if you opt in, and every such email has an unsubscribe link.
- Messages you send us. If you email us, we keep the correspondence to help you.
- Technical data. Our hosting provider automatically processes basic request data (such as IP address, browser type and time of request) to deliver the website and protect it against abuse. We do not use advertising cookies, tracking pixels or third-party analytics on this site.
3. How we use and share information
We use information only to provide the Service, process payments, communicate with you, meet legal and tax obligations, and protect the Service. We do not sell or rent personal information, and we do not share it for cross-context behavioural advertising. We share information only with service providers who help us operate (payment processing by Paddle, email delivery, and website hosting), under obligations to protect it, or when required by law.
4. Retention
We keep customer and transaction records for as long as you are a customer and afterwards as required for tax, accounting and legal purposes (generally up to seven years). Support emails are kept while useful to serve you and then deleted.
5. Security
We protect the information we hold with access controls, multi-factor authentication on our accounts and encrypted connections (HTTPS). Because builder answers never leave your device, they are not exposed by any breach of our systems.
6. Your privacy rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop marketing emails, by writing to privacy@writassure.com. California residents have rights under the California Consumer Privacy Act, including the right to know, delete and correct personal information and to not be discriminated against for exercising these rights; we do not sell or share personal information as those terms are defined. We will verify your request and respond within the time required by law. Requests about payment data may also be directed to Paddle.
7. Children
The Service is for businesses and is not directed to children under 16. We do not knowingly collect their information.
8. Changes
We will post any changes to this policy here and update the date above. If changes are material, we will notify customers by email.
9. Contact
WritAssure, privacy@writassure.com.